What Is Driving Poor Collision Experiences?


Presented By: Nick Schoolcraft
May 2018

Customer expectations are changing at a rapid pace. As these expectations become increasingly more liquid, it’s imperative that collision facilities focus in on enhancing the overall experience throughout the entire repair lifecycle.

Nick Schoolcraft explores the three most common reasons that lead to unfavorable customer interactions. In his talk, Nick shares the insights his company, Phoenix Solutions Group, has gathered over nearly 30 years of customer data collection and provides attendees tactics and tools to ensure collision facilities overcome these obstacles while enhancing every aspect of their overall business.


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