Data Deletion

Effective Date: November 5, 2026
Last Updated: November 5, 2026

This page gives the steps for removing Phoenix Solutions Group's ("PSG") access to your accounts, stopping our messages, and asking us to delete your information. You do not need a PSG account to do any of these. Sections 3 and 4 of our Privacy Policy list what we hold and how long we keep it.

1. Ask us to delete your information

1. Email privacy@phoenixsolutionsgroup.net with "Data deletion request" in the subject line. You can also call 847-490-8430, or write to the address in Section 6.
2. Tell us your name, your business name if you have one, and the email address or phone number you used with us.
3. We confirm that we received your request, and we verify your identity before we act on it.
4. We delete your information and tell you when it is done, generally within 45 days. If we need more time, we tell you why and how much longer we need, up to an additional 45 days.

We delete your information unless the law requires us to keep it. If we must keep something, we tell you what and why. We keep a record of your request, and of any text message opt-out, so that we can show we honored it and keep honoring it.

2. Stop text messages and email

• Text messages: Reply STOP to any message. This stops texts but does not delete your information. To delete it, follow Section 1.
• Email: Use the unsubscribe link in any marketing or survey email.

3. If you connected a platform through PSG Client Access

Three separate actions apply, and you can take any of them at any time. Removing access does not delete our records, and deleting our records does not delete anything in your platform accounts.

Facebook and Instagram

Remove PSG's access to your Page, ad account, or pixel

1. Open Business Settings on Facebook for your business.
2. Select Partners, then select Phoenix Solutions Group.
3. Remove the items you no longer want to share, or remove Phoenix Solutions Group as a partner.

Remove the PSG Client Access app

1. If you connected through your business: open Business Settings, select Integrations, then Connected apps. Select PSG Client Access and remove it.
2. If you connected with your personal account: on Facebook, open Settings & privacy, then Settings, then Security and login, then Business Integrations. Select PSG Client Access and remove it.

Removing the app does not remove PSG's partner access. To end PSG's access to your accounts, follow the Partners steps as well.

Google

Remove the PSG Client Access app

1. Open your Google Account third-party connections.
2. Select PSG Client Access, then remove its access.

Remove PSG's access to your accounts

Removing the app does not remove the access PSG already has. Remove PSG in each product you shared:

• Google Analytics: Admin, then Account access management or Property access management. Remove PSG's user.
• Google Tag Manager: Admin, then User Management. Remove PSG's user.
• Google Business Profile: Open your profile, select the menu, then Business Profile settings, then People and access. Remove PSG.
• Google Ads: Admin, then Access and security, then Managers. Remove PSG's manager account.

Delete what we hold

Follow Section 1.

4. If you are a repair customer

If you requested an estimate, texted with a collision center, or received a satisfaction survey after a repair, your information came to us through that collision center. You can send your request to us using Section 1, and we will work with that collision center to honor it. You can also contact the collision center directly.

Deleting your information from our systems does not delete repair records the collision center keeps in its own systems.

5. Collision center staff and PSG Hub users

Use Section 1 to delete your Relay or PSG Hub account information. We close your account and delete its sign-in details when you ask, unless the law requires us to keep them. Your shop's records about its customers belong to your shop and stay with it.

6. How to contact us

Email: privacy@phoenixsolutionsgroup.net
Phone: 847-490-8430

Mail:
Phoenix Solutions Group, Inc.
Attn: Privacy
1827 Walden Office Square, Suite 304
Schaumburg, IL 60173