Privacy Policy
Privacy Policy (Last Updated: [December 1st, 2024])
Phoenix Solutions Group provides advanced customer satisfaction measurement services to collision repair facilities that voluntarily subscribe to these services. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information, as well as the rights you may have regarding your data.
SCOPE
This policy applies to Phoenix Solutions Group and its operational service, the Automotive Customer Relations Bureau, and governs data collection and usage by Phoenix Solutions Group.
COLLECTION OF PERSONAL INFORMATION
We collect personal information provided by our subscribing clients (collision repair facilities) and their customers. This may include names, addresses, vehicle details, insurance information, repair data, and other information necessary for conducting satisfaction surveys and related services. We may also collect phone numbers if you choose to provide them via webforms (e.g., “Contact Us” or “Get a Quote”).
SMS CONSENT
USE OF PERSONAL INFORMATION
- Improve the customer experience at collision repair facilities.
- Increase customer referral, repeat business, and referral business from commercial sources on behalf of our subscribing clients.
- Conduct surveys and follow-ups, where applicable.
- Contact customers on behalf of our clients to address specific issues reported in surveys.
DATA SHARING & DISCLOSURE
We do not sell, rent, or lease personal information—including phone numbers—to third parties for marketing or promotional purposes. No mobile information or text messaging opt-in data and consent will be shared with any third parties, affiliates, or partners for such purposes.
We may disclose personal information if required by law, in response to a subpoena, or when we believe in good faith that disclosure is necessary to:(a) Comply with a legal obligation or respond to legal process.(b) Protect and defend the rights or property of Phoenix Solutions Group and the Automotive Customer Relations Bureau.(c) Protect the personal safety of employees, customers, or the public under exigent circumstances.
DATA RETENTION
We retain personal information for as long as is necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When it is no longer needed, we securely delete or anonymize the data in accordance with industry best practices and legal requirements.
YOUR RIGHTS AND CHOICES
Depending on the laws applicable to your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:
- Access, review, or receive a copy of the personal information we hold about you.
- Request correction or deletion of your personal information.
- Opt out of receiving SMS messages or other communications.
- Withdraw any consent you have previously given.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request as required by applicable law.
SECURITY MEASURES
We are committed to protecting your personal information. We employ administrative, technical, and physical safeguards to protect against unauthorized access, use, or disclosure. For example:
- Personal information is stored on secure servers with limited, role-based access.
- We utilize encryption and other security technologies to help safeguard data during transmission and at rest.
- We conduct regular training for our staff and implement policies and procedures designed to maintain data security.
CHANGES TO THIS POLICY
We may occasionally update this Privacy Policy to reflect changes in our practices and customer feedback. If we make material changes to how we use personal information, we will post a prominent notice on our website before the changes take effect. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
CONTACT US
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:
Email: [email protected]
Mailing Address: 3701 Algonquin Rd., STE 1090, Rolling Meadows, IL 60008
By using our services, you acknowledge that you understand and agree to the practices described in this Privacy Policy.
Start Your Journey with PSG Today!
Whether you would like to better understand our products and services, consult on your marketing needs, or just see what we can do for your business, get in touch with us today.