Digital Presence Management

Imagine someone asking 10 random people where your body shop is. This is what the internet finds when asked the same question:

DPM Correct Information

86% of businesses have inconsistent information across the internet

Take control of your shop's online presence

For consumers today, researching a body shop is easy. They simply go to their favorite search engine and type or ask a virtual assistant for what they need. What they find should provide the most current and accurate details about your business. But does it?

Whether you know it or not, your business could have hundreds of listing across the Internet. Many shops don't realize how many listings they actually have, or the accuracy of the information they contain. What you should know is that inaccuracies or inconsistencies result in poor SEO performance.

Your customers are your most important source of feedback. Their ratings and reviews impact how search engines and other customers make decisions about your brand everyday. If you don't pay attention to this important source of customer feedback, you could be leaving revenue on the table.

Digital & Voice Search Optimization

Get Found. Everywhere.
Control the way your information is displayed across a network of 100+ leading maps, apps, search engines, and social networks. PSG Digital Presence Management ensures you stay in control of the facts about your business across a network of digital services including Google, Amazon Alexa, Apple, Bing, Facebook, TripAdvisor, Yahoo!, Yelp, and many more.

Online Reviews

Be the Star in Search.
To display star ratings in search results Google now requires that businesses generate their own reviews directly from their website (first party reviews). First party reviews impact your SEO and influence organic search results. Our review solution helps generate authentic first party reviews, ensuring your business stands out with a visible star rating. We can also monitor and respond to reviews across our network of 100+ digital services so you don't have to.

Analytics

Bring Customer Engagement into Focus — Everywhere.
With information about your business scattered across both the digital and non digital ecosystem, it's never been possible to have a single, complete view of how customers are interacting with your business. DPM Analytics put these increasingly important facts into focus giving you a single view of how customers feel about your business.

Suite of Services

Basic Enhanced Advanced
Digital & Voice Search Optimization
Online Listing Management
Our direct integration with over 100+ digital services puts you in control of the facts about your shop in the digital environment, giving you greater SEO benefits and increased findability.
Real-Time / Scheduled Updates
Ensure your customers see nothing but accurate and authoritative information every time they search.
Duplicate Suppression
Keep your information online consistent, by suppressing duplicate listings with our proprietary process.
Rich Content Updates
Update your brand image by adding rich content (Photos, Videos, Events, FAQs, Products) to your listings - bringing your brand to life wherever customers are searching.
Featured Message
Turn your online listings into marketing opportunities by highlighting special promotions (e.g. Free Mobile Estimate).
Online Reviews
Review Generation*
We make it easy for your customers to generate powerful, authentic reviews. Via text or email, we can drive customers to your website, Google, Facebook, Carwise, and 250+ more sites. Our focus is to help you spread the good word about your business across the web.
Review Monitoring
PSG monitors your reviews on over 250+ digital publishers, enabling you to always be in constant control and responsive to your customer wherever they are, ensuring your shop stays on top of everything, in real-time.
Review Publishing
Ensure you spread the word by including your first party and third party reviews on your website. Powered by SEO best practices, PSG's review widgets allows search engines to display your star ratings directly in organic search — making your shop the star in search.
Review Response
Address your customer's feedback, both positive and negative in one place. PSG makes it easy for you to continue the conversation well after the repair by allowing you to respond to reviews directly from the PSG platform.
Review Quarantine**
You're not perfect all the time. That's why we created our Review Quarantine feature which prevents your first party reviews from being published on your website for up to 7 days after review submittal - giving you the time to address any negative issues.
PSG Review Response Team***
We've got you covered. As experts at personalized marketing we ensure the conversation continues by responding for you. This helps improve relationships with all customers, and show prospects that you're listening and care.
Analytics
PSG Enhanced Analytics
Get a comprehensive view of how consumers interact with your business both traditionally and digitally with PSG's enhanced analytics.
Digital Presence Management Insights Library
Never miss out on an opportunity to capture new business. Understanding what keywords drive business to your door ensures you make data driven decisions for your next online marketing campaign.
Online Review Insights
See how you look compared to your competitors across our network of sites, allowing you to measure and act on ratings and reviews in real time.
Online & Offline Sentiment Analysis
We make it easy to know exactly where you stand both in digital and traditional customer interactions. Our Sentiment Analysis identifies trending keywords from digital and traditional customer interactions, finally giving you the ability to see exactly how your customers' feel both online and off.
Online Search Tracker & Insights
See how you rank in intelligent search — and how your competition compares.

* Can include all major review sites (Google, Carwise, Facebook, etc.), but PSG strongly recommends focusing on first party reviews that carry the most weight in Local Search and are within the Google guidelines.

** Only available for first party reviews.

*** Up t p5 hours monthly, additional time billed at an hourly rate.

If you'd like additional information or to learn how to improve your shop's digital presence please provide your contact information below.

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