The ACRB was formed to collect unbiased market and consumer research
in order to deliver the most advanced customer insights available today for the professional collision repair facility.
Research collected by the ACRB has found there is no statistical relevancy within an on-demand product like collision repair that a Net Promoter Score, or the standard accepted CSI measurement, has any value as a leading growth indicator.
Extensive analysis has uncovered factors that drive sales growth within a collision repair facility and they are not what the industry reports. View the Consumer Trend reports below.
The Automotive Customer Relations Bureau
delivers valuable insights to a collision facility in order to enhance the repair experience for the consumer.
Utilizing relevant data collection methodologies, the ACRB continues to deliver survey response rates that exceed 55% without annoying or irritating a customer.
It also serves as the online survey portal
for consumers who chose to take their survey online.