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Privacy Policy

Phoenix Solutions Group is a provider of advanced customer satisfaction measurement to collision repair facilities that voluntarily subscribe to this said service. Personal information of all users is collected, used and disclosed as described in this Privacy Policy.

Phoenix Solutions Group is committed to protecting your privacy as a collision repair facility and customer. This policy applies to Phoenix Solutions Group and governs data collection and usage at Phoenix Solutions Group.

Collection of your Personal Information

As a provider of customer satisfaction measurements, Phoenix Solutions Group, with the assistance of the Automotive Customer Relations Bureau, collects customer information, such as name, address, vehicle, insurance and repair data provided by the clients served. Information collected by Phoenix Solutions Group and the Automotive Customer Relations Bureau is used for the purpose of improving the experience a customer receives at a collision repair facility, increasing customer referral, repeat business and referral business from commercial sources for the clients served.

Use of your Personal Information

Phoenix Solutions Group and its operational service, the Automotive Customer Relations Bureau, collect and use a collision repair facility's customer information to process a survey product as requested by the clients served.

Phoenix Solutions Group and the Automotive Customer Relations Bureau does not sell, rent or lease its customer data to ANY third parties including such companies as CARFAX, Insurance Companies, Credit Bureau's, etc. Phoenix Solutions Group or the Automotive Customer Relations Bureau may, from time to time, contact a customer on behalf of clients served about a particular problem that a customer may have experienced. In those cases, the customer information is not transferred to ANY third party.

Phoenix Solutions Group or the Automotive Customer Relations Bureau may access and/or disclose a client's information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Phoenix Solutions Group and/or the Automotive Customer Relations Bureau or; (b) protect and defend the rights or property of Phoenix Solutions Group and/or the Automotive Customer Relations Bureau, including; or (c) act under exigent circumstances to protect the personal safety of employees of Phoenix Solutions Group, the Automotive Customer Relations Bureau or the public.

Security of your Personal Information

Phoenix Solutions Group and the Automotive Customer Relations Bureau are committed to protecting the security of the information provided by the customers served. We use a variety of security technologies and procedures to ensure our client's information is free from unauthorized access, use or disclosure. For example, we store the client information provided on computer systems with limited access, that are located in controlled facilities.

Changes to this Policy

Phoenix Solutions Group and the Automotive Customer Relations Bureau will occasionally update this policy to reflect company and customer feedback. If there are material changes to this policy or in how Phoenix Solutions Group and the Automotive Customer Relations Bureau will use a client's information, Phoenix Solutions Group and the Automotive Customer Relations Bureau will prominently post such changes prior to implementing the change. Phoenix Solutions Group and the Automotive Customer Relations Bureau encourage you to periodically review this policy to be informed of how Phoenix Solutions Group and the Automotive Customer Relations Bureau is protecting your information.

Customer information collected will be stored and processed at Phoenix Solutions Group and the Automotive Customer Relations Bureau Corporate Headquarter. Phoenix Solutions Group and the Automotive Customer Relations Bureau abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data.

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